Refund policy

Zorellee Return & Exchange Policy

At Zorellee, we are committed to providing you with high-quality products and excellent customer service. However, we understand that sometimes a product may not meet your expectations or may need to be exchanged. This Return & Exchange Policy outlines the procedures we have put in place to make returns and exchanges as simple as possible.

If you have any questions or wish to request a return, please contact us at contact@zorellee.com.

1. General Returns & Exchanges

If you are not completely satisfied with your purchase, you may request a return or exchange within 30 days from the date you receive your order.

Unfortunately, requests submitted after this period cannot be accepted.

To be eligible for a return or exchange, items must be:

  • Unworn
  • Unwashed
  • In their original condition
  • With all original tags attached

2. Return & Exchange Process

To initiate a return or exchange, please follow these steps:

  1. Contact us at contact@zorellee.com with:
    • Your order number
    • The item(s) you wish to return or exchange
    • The reason for your request
  2. Our customer support team will review your request and provide you with the return instructions, including the return address.
  3. Carefully package the item, making sure to include your invoice or a document showing your order number.
  4. Ship the package to the return address provided by our team.

Please note that customers are responsible for return shipping costs, except when the item is defective or we made an error with your order.

Once we receive your returned item, we will inspect it. If it meets our return requirements, we will process your refund or exchange.

3. Refunds

Refunds will be processed within 2 business days after we receive and inspect the returned item.

Refunds will be issued using the same payment method used for the original purchase.

Please note that original shipping charges are non-refundable, except in cases where the item is defective or we made an error with your order.

4. Defective Products or Order Errors

If you receive a defective item or if we made a mistake with your order, please contact us immediately at contact@zorellee.com.

We will cover the return shipping costs and arrange a replacement or a full refund as quickly as possible.

5. Contact Us

If you have any questions about our Return & Exchange Policy, or if you need assistance with a return, please contact us at:

Email: contact@zorellee.com

Our customer support team is always happy to assist you.

At Zorellee, your satisfaction is our priority. We appreciate your trust in our brand and are committed to resolving any issues quickly while providing you with high-quality products and exceptional customer service.